AMI AI Functionality

We’re pleased to confirm that the issue affecting our AI services has now been resolved. The disruption was caused by an upstream platform dependency which temporarily impacted request processing and authorisation, resulting in intermittent errors and reduced performance.

Mitigation measures have been completed and normal service has been fully restored. We will continue to monitor performance closely to ensure stability going forward. Thank you for your patience during this incident.

The underlying platform teams have confirmed there are problems within part of their backend infrastructure and are actively working to restore stability. This includes rolling back recent updates, scaling capacity, and resolving network-related issues.

There has been some improvement, but availability has not yet fully recovered. We understand this may be disruptive and we’re sorry for the impact it may be having on your experience.

Further updates are expected within the next hour, or sooner if the situation changes. We will continue to monitor progress closely and will keep you informed as we learn more.

The disruption is being caused by an upstream platform dependency experiencing elevated error rates and reduced availability. Their engineering teams have identified instability within a backend component and are currently implementing mitigation steps across multiple internal systems. The platform provider expects to issue further updates within the next hour or as the situation evolves.

As this issue sits outside of our direct control, there are no actions we can take to accelerate resolution. Once service is fully restored upstream, our AI functionality will resume automatically without any changes required on your side.

We recognise the importance of continuity and will continue to monitor the incident closely. We will keep you informed as new information becomes available and appreciate your patience in the interim.