Reporting with AMI and Calendar AMI

Microsoft has confirmed that the Azure OpenAI platform incident has now been fully resolved. The issue was caused by unexpected resource exhaustion within the Azure service, which resulted in degraded request processing, intermittent failures, and reduced availability across several regions.

During the incident, some services relying on Azure OpenAI experienced intermittent errors and slower responses. Microsoft completed rollback and traffic re-routing actions, and service stability has now been fully restored.

We have verified that all AMI functions are operating normally and no further issues are being observed.

Thank you for your patience while the incident was investigated and resolved.

Mitigation has already been applied in some regions and service health is improving there. Recovery and rollback activities are continuing in the remaining affected regions while Microsoft’s engineering teams work to validate service stability. Further updates will be shared as they become available.

We continue to work in tandem with Microsoft's engineering team in order to bring our services back to full working order.

Microsoft Azure has now confirmed an incident affecting Azure OpenAI services across multiple regions, which may result in intermittent request failures or reduced availability for some customers.

Microsoft identified the issue through automated monitoring and has traced it to a recent change impacting specific model workloads. Mitigation actions have already been applied in some regions and service health is improving, while recovery and rollback activities continue in the remaining affected areas.

Microsoft’s engineering teams are actively working to restore full stability and we will continue to monitor the situation and share updates as more information becomes available.

We're still working with our providers to investigate the issue the issues. The overall incident has been resolved, however, we are still seeing degradation in our services.

Our Engineers are working directly with our Microsoft Engineers to further troubleshoot and resolve this incident.

We are currently experiencing some service degradation affecting our AMI agents that retrieve data from other Sense products, such as reports and calendar information in Sense HR, and tasks within Sense Presence.

Our investigation has identified that the issue appears to be related to a disruption with our infrastructure provider, Microsoft Azure. We are actively working with their support teams while also closely monitoring their service status for updates.

Our teams are continuing to monitor the situation and will take any necessary action as updates become available. We appreciate your patience while this is being resolved and will provide further updates as soon as more information is available.

Our developers are continuing to investigate this issue.

Whilst we do not have an ETA for when this will be fully resolved, we will provide further updates once we have them available.

We're aware of an issue when trying to report with both Calendar AMI and AMI reports. Our technical team are investigating this issue and we will provide updates as soon as we have any available.

Thanks,

Sense Support